Complaints Policy
M&T Finance Group Limited, and trading as Together Finance | NZBN: 9429053261335 | FSP1011305
Authorised under the license of Finsure NZ Ltd | FSP1005389 | NZBN 9429051288419
A: 6/2 Rangitamiro Place, Hobsonville Auckland, 0616
P: 0210522186 | E: talk@togetherfin.co.nz | W: www.togetherfin.co.nz
Purpose
This Complaints Policy outlines how M&T Finance Group Limited t/a Together Finance manages complaints to ensure all concerns are handled fairly, efficiently, and in accordance with the Financial Markets Conduct Act 2013 and the Code of Professional Conduct for Financial Advice Services.
Our Commitment
We are committed to resolving all complaints in a fair, respectful, and timely manner. We view complaints as an opportunity to improve our services and maintain trust with our clients.
How to Make a Complaint
If you are dissatisfied with any aspect of our service or advice, please contact us using the details below:
Contact:
M&T Finance Group Limited T/A Together Finance
6/2 Rangitamiro Place, Hobsonville, Auckland, 0616
0210522186
admin@togetherfin.co.nz
www.togetherfin.co.nz
Our Process
Acknowledgement
We will acknowledge your complaint within two (2) business days.
Investigation
Your complaint will be reviewed by an appropriate person who was not directly involved in the matter.
Response
We aim to provide a written outcome within ten (10) working days of receiving your complaint.
Escalation
If your complaint cannot be resolved within this timeframe, we will keep you updated on progress and expected timeframes.
If You're Not Satisfied
If we cannot resolve your complaint, or if you are not satisfied with the outcome, you may refer the matter to our external dispute resolution scheme, which provides a free and impartial service to clients.
Financial Services Complaints Limited (FSCL)
Level 4, 101 Lambton Quay, Wellington 6011
0800 347 257
complaints@fscl.org.nz
Review and Improvement
All complaints will be recorded in our Complaints Register and reviewed regularly to identify any trends or areas for improvement.
Last Updated: May 2026